Someone asks for help
A volunteer or staff member messages the person who looks after tech.
Anslation Remote
Tech help for your team, wherever they work.
Staff and volunteers work from offices, field sites and their own laptops. When something breaks, they share a window from their browser with a one-time code, and whoever helps can see it, guide them in the chat and leave a log.
In short
How can a nonprofit give its staff and volunteers remote tech help?
With Anslation Remote, a staff member or volunteer types a one-time code into a browser page and shares a screen or window, view-only. Nothing is installed on their own laptop, they allow each session, and your helper guides them in the chat. Every session is logged, so you can show who helped whom.
Where it fits.
- Their own laptops stay theirsVolunteers often use their own computers. A browser screen share needs nothing installed, and they choose what to share.
- Small teams, clear rolesAdd your helpers as operators and a coordinator as admin, so policies stay with one accountable person.
- A log for every sessionThe audit log shows who helped whom and when, with CSV export.
How a session runs for you.
Three steps from a request to a solved problem, with the person in charge of their own screen.
They join with a code
They open the join page in their browser and type the 9-digit code.
Guide and close
Watch the shared window, explain in the chat and end the session when it works.
Good for, and not for.
Good for
- Helping volunteers with email, forms and shared drives
- Field staff far from the office
- Teams that answer to a board or donors about how they work
Not a fit for
- Looking after office computers when nobody is at them: screens are shared only on purpose
- Managing installs and updates across many computers
- Moving files to a volunteer’s laptop when they are not there
Settings to start with.
A starting point, not a rule: every setting can change per workspace.
| Setting | Suggested | Why |
|---|---|---|
| Approval | Ask the person you help | Volunteers decide when their screen is shared |
| Roles | Helpers as operators, a coordinator as admin | Only admins and owners change policies |
| Workspaces | One per programme or office | Each team sees only its own sessions |
Read next.
- Small businessBrowser support for a small team.
- EducationHelp with a screen, consent first.
- All use casesTen ways teams help, one kind of session.
- ComparisonsSide by side with AnyDesk, TeamViewer and sixteen more tools.
- SecurityCodes, consent, roles and the audit log, and what is not done yet.
- Screen share checkTest a browser and a network before a session.
- Anslation RemoteThe product, what it does and what it does not.
Your questions, answered.
Do volunteers need to install anything?
No. They need a desktop browser and the 9-digit code. They can stop sharing at any time.
Is there a nonprofit price?
There is no public price yet. Request access, tell us about your organisation, and we will tell you what applies.
Can a volunteer help from home?
Yes, if both sides have a desktop browser and a network that allows the connection. Run the screen share check on both computers first.
Keep reading
- Remote for small businessHelp staff and customers from a browser: one-time codes, consent, view-only screen sharing and an audit log, in a workspace you own.
- Remote for educationHelp staff and students with what is on their screen, with their consent: view-only screen sharing in the browser, chat and an audit log for every session.
- Remote access scamsSigns of a remote access scam, what to do if a caller asks you to install an app or share an OTP, and where to report it in India: cybercrime.gov.in or 1930.
- Remote: how it worksEvery step of a remote support session on both sides: stage it, share a 9-digit code, consent, share a screen from the browser, chat, then end it.
Bring browser support to your team.
Tell us about your team and how you help people today. We read every request and reply by email.
Office hours: Monday to Saturday, 10:00–18:00 IST+91 74158 85838