Store purchase refunds
Anslation Store refund rules should be clear before checkout and match the actual products being sold.
- Eligible physical-product refunds may require proof of purchase, order number, return approval, and acceptable item condition.
- Shipping charges, return shipping, taxes, discounts, and payment-provider fees may be handled according to order terms and law.
- Non-returnable, customized, final-sale, hygiene-sensitive, or damaged-by-customer items may be limited or excluded where allowed.
Digital and subscription refunds
Digital products need separate rules because access can begin immediately and returns may not be practical.
- Digital downloads, templates, licenses, creator assets, or immediate-access products may be non-refundable unless required by law or stated otherwise.
- Subscription cancellations may stop future billing but may not automatically refund past billing periods.
- If a digital product has a technical issue, Anslation may first attempt support, replacement access, or a corrected file.
Services, retainers, and custom projects
Service-based work should be governed by the agreed scope, milestones, payment terms, and work already performed.
- Discovery, consulting, design, development, marketing, ads, and custom work may be non-refundable once work has started or deliverables have been provided.
- Milestone refunds, credits, or cancellations should follow the applicable statement of work or invoice.
- Ad spend, third-party tools, domains, hosting, marketplace fees, and external costs are generally not refundable by Anslation.
Requesting a refund
Here is exactly how to start a refund review.
- Email support@anslation.com with order number, purchase email, reason, screenshots, and relevant details.
- Approved refunds are usually issued to the original payment method where possible.
- Refund timing can depend on payment provider, bank, card network, and region.
