Open a request
Log the customer’s issue in the queue with a priority.
See what your customer sees, without an app.
Your customer opens a link, types a code and shares a screen or window from their browser. You guide them in the chat, and the session stays tied to their request.
Where it fits.
- No app, no accountCustomers need a desktop browser and the 9-digit code. Nothing to download, nothing to sign up for.
- Consent in their handsWith the default policy the customer allows the session themselves, and they can stop sharing at any time.
- One window, not the whole desktopThe browser lets them share a single window, so their other apps stay out of view.
How a session runs for you.
Three steps from a request to a solved problem, with the person in charge of their own screen.
Send the link
Send the join link by email or chat; the code rides along after the # sign.
Guide in the chat
Watch the shared window, answer in the chat and leave pointer notes, then resolve the request.
Good for, and not for.
Good for
- Showing a customer where a setting lives
- Seeing an error exactly as the customer sees it
- Support teams that must log every session
Not a fit for
- Customers on phones: sharing needs a desktop browser
- Making the fix for the customer: the screen share is view-only
- Sending files to the customer
Settings to start with.
A starting point, not a rule: every setting can change per workspace.
| Setting | Suggested | Why |
|---|---|---|
| Approval | Ask the person you help | The customer decides, on the join page |
| Queue | One request per customer issue | Each session links back to its request |
| Reports | Resolution time and SLA met | Shows how fast customers get unstuck |
Read next.
- IT help desksA queue with SLA timers for employee support.
- Small businessBrowser support for a small team.
- All use casesFive kinds of team, one way to help.
- ComparisonsSide by side with AnyDesk, TeamViewer and seven more tools.
- SecurityCodes, consent, roles and the audit log, and what is not done yet.
- Screen share checkTest a browser and a network before a session.
- Anslation RemoteThe product, what it does and what it does not.
Your questions, answered.
Can customers share their screen without an app?
Yes. They use their desktop browser’s own screen sharing: open the link, type the code, click Share my screen.
Screen share without app kaise kare?
Open the join link from the support team in Chrome, Edge, Firefox or Safari on a computer, type the code and click Share my screen. The browser does the sharing.
Can a customer share from a phone?
Not the screen. On a phone they can still join with the code and use the chat.
Will the customer see notes our team writes?
No. Notes your team adds stay in the console. The customer sees the chat and your pointer notes.
Bring browser support to your team.
Tell us about your team and how you help people today. We read every request and reply by email.
Office hours: Monday to Saturday, 10:00–18:00 IST+91 74158 85838