Link the computer
An admin picks one of their own ACS computers in the Remote console and links it to a workspace. Linking the same computer again returns the existing link.
Anslation Remote
Your Anslation Compute computers, one click from a session.
If your computers already run the Anslation Compute (ACS) connector, link them to Remote. Your team sees which ones are online, starts a session from the ACS console or the Remote console, and every link and session lands in the audit log.
In short
How does Anslation Remote work with Anslation Compute computers?
An admin links computers you already connected to Anslation Compute (ACS) to a Remote workspace. Each linked computer shows whether it is online, and an operator can start a session for it from the ACS console or Remote. The person at the computer still joins with a one-time code and shares a view-only screen; the link, the unlink and each session land in the audit log.
Where it fits.
- No second inventoryPick from the computers you connected to Anslation Compute yourself. The link fills in the name, hostname, operating system and tags, so your Remote device list matches what ACS already knows.
- Online status where you workEach linked computer shows online, offline or never seen, from the ACS connector’s own check-ins. If the ACS computer is removed or no longer yours, the link says unavailable instead of guessing.
- From the ACS console to a sessionA computer’s page in the ACS console opens Remote for that computer, so whoever spots a problem there can stage the session in one step.
How a session runs for you.
Three steps from a request to a solved problem, with the person in charge of their own screen.
Start a session
From the computer’s page in the ACS console, or from the device in Remote, stage a session and send the person at that computer the join link.
Help, with the trail kept
They join with the code and share their screen; you use the live view tools. The session’s audit entry names the linked ACS computer.
Good for, and not for.
Good for
- Teams that already run their computers through Anslation Compute
- Seeing which computers are online before you call someone
- One audit trail from the ACS computer to each support session
Not a fit for
- Seeing a screen with nobody at the computer: screen sessions are attended
- Mouse and keyboard control: a browser screen share is view-only
- Linking computers someone else connected to Anslation Compute: you link only your own
Settings to start with.
A starting point, not a rule: every setting can change per workspace.
| Setting | Suggested | Why |
|---|---|---|
| Who links | Admins and owners | Linking adds a computer to the workspace |
| Approval | Ask the person you help | The person at the computer still decides |
| Audit review | Read the link and unlink entries | Shows which computers joined or left Remote |
Read next.
- IT help desksA queue with SLA timers, and sessions started from the ticket.
- MSPsOne workspace per client, with roles and an audit log.
- All use casesTen ways teams help, one kind of session.
- ComparisonsSide by side with AnyDesk, TeamViewer and sixteen more tools.
- SecurityCodes, consent, roles and the audit log, and what is not done yet.
- Screen share checkTest a browser and a network before a session.
- Anslation RemoteThe product, what it does and what it does not.
Your questions, answered.
What is Anslation Compute (ACS)?
The Anslation Compute System: you connect your own computers to it with its connector, then run code and scheduled jobs on them, monitor them and send them messages. Remote reads those computers’ facts and online status once you link them.
Does linking give my team more access to the computer?
No. Linking shares the computer’s facts and online status with Remote, nothing more. A screen session still needs someone at the computer to join with a one-time code and share, under your approval policy, and the share is view-only.
Can I start a session from the ACS console?
Yes. A linked computer’s page in the ACS console opens Remote for that computer, where an operator stages the session and sends the join link.
What happens when I unlink a computer?
An admin unlinks it in Remote. The device stays in Remote with its history, no longer tied to the ACS computer, and the unlink is written to the audit log.
Can I run commands on a linked computer with nobody there?
Not through the link. Running terminal commands needs Remote’s optional device agent on that computer, set for unattended access and covered by an access rule; the ACS connector does not run Remote commands.
Keep reading
- Remote: how it worksEvery step of a remote support session on both sides: stage it, share a 9-digit code, consent, share a screen from the browser, chat, then end it.
- Remote for IT help desksRun IT help desk remote support from a queue: SLA timers, assignment, a screen share from the employee’s browser, approvals and an audit log.
- Remote for MSPsKeep each client in its own workspace with its own roles, policies and audit export. Browser-based, view-only remote support; not an RMM.
- Remote securityHow one-time codes, consent, roles, workspaces, peer-to-peer media and the audit log work in Anslation Remote, and what it does not do yet.
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