Open the join link
Open the link from your support agent in Chrome, Edge, Firefox or Safari on a computer.
Anslation Remote
Share your screen with support, step by step.
Your support agent sends a link and a code. Here is what to click in each desktop browser, what the other side can see, and how to stop.
In short
How do I share my screen with a support agent?
Open the join link from your support agent in Chrome, Edge, Firefox or Safari on a computer, type the 9-digit code and allow the session if you are asked. Click Share my screen, choose a window or your entire screen in the browser’s picker, and confirm. In a screen share the agent sees only what you picked, cannot click or type, and you can stop at any time.
Share your screen in five steps.
No account and no install: a desktop browser and the code from your support agent are enough.
Type the code
Enter the 9-digit code they gave you. It works once, and only within 15 minutes of being made.
Allow the session
If the page asks, read who is helping and what they can do, then allow it. You can also decline.
Pick what to share
Click Share my screen. In the browser’s picker, choose a window or your entire screen, then confirm.
Talk it through
Your agent watches, writes in the chat and leaves pointer notes. You make each change on your own screen.
What each browser asks you.
The picker belongs to the browser, not to Anslation Remote, so its choices differ a little.
| Browser | What you can share | How to stop |
|---|---|---|
| Chrome | Another tab, a window or the entire screen | Stop sharing on the bar Chrome shows, or close the tab |
| Edge | Another tab, a window or the entire screen | Stop sharing on the bar Edge shows, or close the tab |
| Firefox | A window or a screen | Stop Sharing on Firefox’s sharing indicator, or close the tab |
| Safari on a Mac | A window or the entire screen | The sharing icon in the address field, or close the tab |
In every browser, Stop sharing on the join page works too. The join page leaves its own tab out of the picker: sharing it would show nothing useful.
What your agent gets, and what they do not.
In a screen share they get
- A live view of the window, tab or screen you picked
- The chat, and the pointer notes they place on your shared view
- An entry in the audit log when you join, allow the session and leave
The screen share does not give them
- Your mouse or keyboard: the share is view-only
- Anything outside what you picked
- Sound: the share carries the picture only
- A video kept by Anslation Remote: it keeps none
If you are on a Mac.
- Allow the browser oncemacOS asks before any app may capture the screen. If the picker is empty or the share fails, open System Settings, then Privacy & Security, open “Screen & System Audio Recording” (“Screen Recording” on older macOS) and turn your browser on.
- Then reopen the browsermacOS applies the change after the browser restarts. If you had already joined, ask your agent for a new code: each code works once.
- Share one window if you canA single window shows less than the entire screen: notifications and other apps stay out of the picture.
Read next.
- Stop sharing your screenWhere the stop button is in each browser.
- Fix screen sharingWhen the share does not start or shows nothing.
- All guidesScreen sharing and remote support, answered plainly.
- Screen share checkTest a browser and a network before a session.
- Use casesHow help desks, support teams, schools and MSPs run sessions.
- ComparisonsSide by side with AnyDesk, TeamViewer and seven more tools.
- Anslation RemoteThe product, what it does and what it does not.
Sharing questions, answered.
Do I need to install anything to share my screen?
No. The join page runs in Chrome, Edge, Firefox or Safari on a computer, and the browser does the sharing. You need no account either.
Can the support agent control my computer?
Not through the screen share, which is view-only: they cannot click or type. If your organisation installed the optional Remote agent on a managed device, a session can also run terminal commands on it, and the join page says so before you allow anything.
Should I share a window or my entire screen?
A window, when the problem is in one app: the agent sees that window only. Share the entire screen when the problem moves between apps, and close anything private first.
The code does not work. What now?
Check the 9 digits, then ask how old the code is: each one works once and expires 15 minutes after it was made. If it was used or has expired, ask your agent for a new one.
Support ke saath screen share kaise kare?
Open the join link from your support agent on a computer, type the 9-digit code and allow the session if asked. Then click Share my screen and pick a window or your entire screen. Nothing is installed.
Keep reading
- Stop sharing your screenStop a screen share in Chrome, Edge, Firefox or Safari, leave a support session, and check that nothing is still shared. Each takes a click or two.
- Fix screen sharingWhy screen sharing fails in a browser and how to fix it: a phone, an old browser, a macOS setting, an extension, or a firewall that blocks WebRTC.
- Share your screen safelyA short checklist for a screen share with IT support: who asked, what to share, what to close, and which private details stay off screen while someone watches.
- Remote screen share checkTest whether this browser can share a screen and whether your network finds a direct WebRTC path. It runs on this page and saves nothing.
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