Anslation Remote
Attended or unattended? Two kinds of remote support.
Remote support splits on one question: is someone at the computer? The answer decides who starts a session, what must be installed, and how much the rules have to carry.
In short
What is the difference between attended and unattended remote support?
Attended support happens with someone at the computer, who starts or allows each session and can watch it. Unattended access reaches a computer with nobody there, through software installed on it in advance. In Anslation Remote, screen sessions are attended and view-only; with nobody there, its optional device agent runs terminal commands only, under an access rule.
The difference, side by side.
| Question | Attended | Unattended |
|---|---|---|
| Who is at the computer | The person you help | Often nobody |
| Who starts a session | They join or accept, each time | The technician, under rules set in advance |
| What must be installed | Often nothing: a browser can be enough | An agent or app on the computer |
| Typical use | Help desks and customer support | Servers, kiosks and fleets of managed devices |
| In Anslation Remote | View-only screen sharing and chat; terminal commands once an admin approves | Screens: no. Terminal commands: with the optional agent and an access rule |
When attended support fits.
Attended support fits when
- The person is at the computer and can show the problem
- They should decide who sees their screen
- Nothing should be installed on their computer
Look at other tools when you need
- To see or work a screen with nobody at the computer: Anslation Remote screens are attended
- To use the keyboard and mouse yourself: screen sessions are view-only
- To move files outside a live session: a file goes only while they share, accepted first
How Anslation Remote does each.
- Attended: the screenThe person you help joins with a one-time code and shares a screen or window from a desktop browser. You watch, chat and leave pointer notes; the share is view-only.
- Attended: terminal commandsOn a managed device with the optional agent, a terminal session with someone at the device waits for an admin to approve it, and its commands run only while that person is on the join page.
- Unattended: terminal commands onlyWith nobody there, the device must be set for unattended access and covered by an access rule, which decides whether the session starts at once or waits for an admin. The agent has no screen sharing of its own.
- Not done yetAn access rule’s two-step sign-in (MFA) setting is stored but not asked for yet.
Read next.
- SecurityCodes, consent, the device agent and the audit log, and what is not done yet.
- All guidesScreen sharing and remote support, answered plainly.
- Screen share checkTest a browser and a network before a session.
- Use casesHow help desks, support teams, schools and MSPs run sessions.
- ComparisonsSide by side with AnyDesk, TeamViewer and seven more tools.
- Anslation RemoteThe product, what it does and what it does not.
Attended and unattended, answered.
What is unattended remote access?
Reaching a computer with nobody at it, through an agent or app installed on it in advance. Anslation Remote offers it for terminal commands only: its optional device agent runs them under an access rule, and it shows no screen with nobody there.
Is attended support safer?
It keeps a person in the loop: they start or allow each session and see what happens. Unattended access trades that for reach, so it needs tight rules; in Anslation Remote it covers terminal commands only, each device under an access rule, with every command in the audit log.
Do I need software installed for attended support?
Not for a screen share: the person you help shares from Chrome, Edge, Firefox or Safari on a computer with a one-time code. The optional device agent is only for terminal commands on managed devices, with nobody there only under an access rule.
Keep reading
- Join codes explainedA join code connects one person to one support session. How Anslation Remote makes its 9-digit codes, how long they last, and why each one works once.
- Remote securityHow one-time codes, consent, roles, workspaces, peer-to-peer media and the audit log work in Anslation Remote, and what it does not do yet.
- Remote for MSPsKeep each client in its own workspace with its own roles, policies and audit export. Browser-based, view-only remote support; not an RMM.
- Remote support checklistA checklist for IT help desks and small businesses setting up remote support: roles, approval rules, codes, the queue, network checks and the audit log.
Help people without asking them to install anything.
Tell us about your team and how you help people today. We read every request and reply by email.
Office hours: Monday to Saturday, 10:00–18:00 IST+91 74158 85838