Pick TeamViewer when
- You need keyboard and mouse control
- You reach devices with nobody at them
- You need file transfer or a video of the session
Pick TeamViewer when you need full control, unattended devices, file transfer or a video of the session. Pick Anslation Remote when the person you help should install nothing and every session must be approved and audited.
What we say about TeamViewer comes from its own pages, checked on 2 November 2026. Where it does more, the table says so.
| Question | Anslation Remote | TeamViewer |
|---|---|---|
| What the person you help runs | A desktop browser and a 9-digit code | QuickSupport for Windows or macOS, opened from your link, or an installed TeamViewer app |
| Account for the person you help | None | None needed to join |
| How a session starts | They type the code; your policy asks for consent or approval | You join, then they click Allow access |
| Keyboard and mouse control | No: view-only | Yes |
| Unattended access | Screens: no. Terminal commands: with the optional agent and an access rule | Yes, with TeamViewer Host on the device |
| File transfer | No: no file is moved | Yes, from the session toolbar |
| Session video | No: not kept | Yes, from the session toolbar |
Plans and features change. Check TeamViewer’s own pages before you decide.
For attended, view-only help, yes: Anslation Remote uses the screen sharing built into desktop browsers. For full control, or a screen with nobody at the computer, you need an app such as TeamViewer. With nobody there, Anslation Remote runs only terminal commands, through an optional agent installed on the device and under an access rule.
Not to see its screen: every screen session is attended, and the person at the computer joins and shares on purpose. With nobody there, the optional agent for managed devices can run terminal commands, only where an access rule allows it; it has no screen sharing of its own.
No. It keeps the chat, the approvals and the session timeline, not the picture.
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