Your equipment, one tap from a ticket.
Each person sees the laptop, monitor or phone assigned to them and can report a problem on a ticket that already names the device, tag and serial.
Anslation One · Workplace IT
Workplace IT, requests and equipment, handled.
Workplace IT in Anslation One is the help desk for your own people. Employees and contractors raise IT tickets and ask for access or services, and the IT desk works the queue and keeps the register of company equipment and who holds it.
What sets Workplace IT apart, in one workspace.
Help articles before the ticket.
Matching help articles appear while a person types a new ticket’s title, before they send it.
A due time on every ticket.
Each new IT ticket gets a due time from its priority, and the SLA board groups open work into breached, due soon and on track.
Access requests, decided by an approver.
A request for GitHub, VPN or a software seat goes to an approver and waits on their My Day until they decide.
One thread per ticket, desk notes kept apart.
Requester and desk talk on the ticket with screenshots or PDFs, while the desk’s own notes stay out of the requester’s view.
Nothing is deleted, the trail stays.
Cancelling or closing a ticket keeps the row and its audit trail.
Everything in Workplace IT, feature by feature.
What each feature of Workplace IT lets you do, and where it lives in the workspace.
| Feature | What you can do | Where it lives |
|---|---|---|
| Raise a ticket | Raise an IT, office or onboarding ticket with a category and priority, see matching help articles as you type, and add detail later or cancel it yourself. | Help desk |
| Ticket conversation | Talk with the IT desk on the ticket and attach a screenshot or PDF, while the desk keeps notes the requester never sees. | Help desk |
| Ticket queue and due times | Assign tickets or take one with Assign to me, and move it through triage, in progress, waiting on the requester, resolved and closed. Each new ticket gets a due time from its priority. | Help desk |
| Equipment register | Keep the company’s equipment register with who holds each item and its status. Each person sees their own laptop, monitor or phone under My equipment and can report a problem with it in one tap. | Assets |
| Access requests | Ask for access to an Anslation One app, or to a tool or system such as GitHub, VPN or a software seat, and an approver decides. | Requests |
| Company services | Request HR, IT, finance and other company services, each with its own form, its approver and its promised turnaround. | Requests |
| Request thread and rating | Follow a request in one thread where the desk can ask you questions, add notes and evidence, escalate and resolve it, then rate the help you got. | Requests |
| Rooms, facilities and travel | Ask for a meeting room, report something broken in the office, or plan a trip with its estimated cost and reimbursement. | Requests |
| Breached and due-soon work | Desk managers see open requests and IT tickets grouped into breached, due within four hours and on track, with countdowns. | SLA board |
| Incidents, problems and changes | IT admins keep incidents, problems, changes, configuration items with how they depend on each other, and a knowledge base. | Service desk |
How it works
From a broken laptop to a resolved ticket
A device problem travels from the person who has it to the IT desk and back, on one ticket with a due time.
Report a problem
Under My equipment, the person reports a problem with their laptop, and the ticket already names the device, tag and serial.
See help articles
Matching help articles show while they type the title, before they send it.
Assign and reply
The desk assigns the ticket and replies in its thread, and the desk’s own notes stay out of the requester’s view.
Watch the countdown
The ticket’s countdown shows on the SLA board until it is resolved.
Find it later
Anyone allowed to open the ticket can find it from the search as an IT ticket.
Who uses it, and for what.
Each person sees the tools their role opens, scoped to the company, a department, a team or their own work.
- Employees and contractorsRaise and follow their own tickets, ask for access, rooms, travel and company services, see their own equipment and rate resolved requests.
- ManagersSee the tickets raised in their department as well as their own.
- Workplace IT approversWork the queues for IT tickets, access requests, assets, rooms and travel, and the desk managers among them also watch the SLA board and assign and escalate work.
- Workplace IT adminsKeep incidents, problems, changes, configuration items and the knowledge base.
Workplace IT, answered.
Still have a question? Contact us
What is Workplace IT in Anslation One?
Workplace IT is the help desk and equipment register of Anslation One, for your own employees and contractors rather than your customers. People raise IT, office and onboarding tickets and ask for access or company services, and the IT desk works each request and keeps track of who holds which device.
Can employees raise IT tickets themselves?
Yes. From the Help desk anyone can raise an IT, office or onboarding ticket with a category and priority, follow it, add detail and cancel it, and matching help articles show while they type. Tickets start inside Anslation One, as there is no email-to-ticket address or chat bot intake.
Can we track company laptops and who has them?
Yes. The Assets register keeps each item with who holds it, its status, tag, serial, location and warranty date, and each person sees the equipment assigned to them under My equipment.
How do access requests work?
A person asks for access to an Anslation One app or to a tool such as GitHub, VPN or a software seat, and an approver decides. The request also shows in the approver’s approval inbox and in the requester’s My requests, and once it is approved, IT sets up the account in that tool.
Do requests have service levels?
Yes. Each new IT ticket gets a due time from its priority, company services carry a promised turnaround, and desk managers watch breached and due-soon work on the SLA board with countdowns.
Does Workplace IT manage devices remotely?
No. It keeps the register of company equipment and the requests about it, but it does not enrol, lock or wipe devices, find them automatically or install software on them.
More of Anslation One.
Every suite shares the same people, files and records, so work moves between them without copying anything.
- Work and communicationMail to done, without switching apps.
- My Day and Command CenterA start page for each person.
- People and HRFrom offer to attendance and payroll.
- Business operationsMoney, vendors and contracts in one desk.
- Revenue CRMPipeline beside the work that delivers it.
- AutomationScheduled rules, every run on record.
- All of Anslation OneEvery suite on one page.
Plan your Anslation One setup.
Tell us how your company is organised and which tools you need first. We set up Workplace IT with your teams and roles, and the rest of Anslation One when you are ready.
Office hours: Monday to Saturday, 10:00–18:00 IST+91 74158 85838