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Commerce policy

Cancellation Policy

This draft Cancellation Policy explains cancellation expectations for Anslation Store orders, subscriptions, service engagements, creator programs, and custom project work.

Request cancellation
Draft policy: it has not had its final legal review, so it may change. Cancellation questions go to support@anslation.com.

  • Before fulfilment

    Orders may be cancellable before processing, fulfilment, customization, or digital access begins.

  • After work starts

    Custom services, retainers, ads, and projects need cancellation rules tied to work performed and committed costs.

  • Future billing

    Subscriptions or retained services should clearly explain how to stop future billing.

Store order cancellations

The cancellation window depends on order status and whether fulfilment has started.

  • Customers should request cancellation as soon as possible after placing an order.
  • Orders already processed, customized, shipped, delivered, or digitally fulfilled may not be cancellable.
  • If cancellation is not possible, the refund or return policy may apply where eligible.

Services and project cancellations

Custom work is different from a simple product order because strategy, design, development, ads, or operations may begin quickly.

  • Cancellation terms should follow the applicable proposal, statement of work, retainer, invoice, or written agreement.
  • Completed work, reserved capacity, third-party costs, ad spend, tool fees, and non-recoverable commitments may remain billable.
  • Anslation may provide handoff materials, partial deliverables, or transition notes based on project status and agreement terms.

Subscriptions, memberships, and creator programs

Recurring products need clear future-billing rules so customers and creators understand timing.

  • Cancellations may stop future billing after the current billing period unless the applicable plan says otherwise.
  • Program access, creator benefits, community access, or digital features may end after cancellation or at period end.
  • Past charges may not be refunded automatically unless required by law or stated in the plan terms.