Help centre

No. Checkout is a guest checkout: you give your name and a 10-digit mobile number (an email is optional), plus an address for delivery. There is no buyer sign-in on the store, so keep your order reference — it is how you track the order and get help with it.

Enter the code in the coupon field at checkout. The checkout quote checks it against the order; if it does not apply, the reason is shown under the field, and if it does, the discount is on the payable total before you confirm.

No. Each checkout carries a one-time key, so pressing Place order again, or retrying after a slow connection, does not create a second order. If placing the order times out, press Place order again — it will not place a second order.

The cart checks your items against the live catalog and marks any line that can no longer be bought, with similar in-stock items to swap in. If stock runs out between the quote and placing the order, checkout asks for a fresh quote instead of charging the old one.

Not from the store yourself — there is no cancel or edit button for buyers. Contact the store's support with your order reference as soon as possible; cancelling is done by the store from its side.

Nearby orders are picked and packed at the Main Hub, Jaipur branch and delivered inside the branch service radius of about 18 km. When your address falls inside a delivery zone, checkout shows a 20–45 min window and the fee for that zone before you pay. Outside the radius, self pickup from a branch is the dependable option.

The current zone charges ₹35 per delivery order, and it is free once your cart crosses ₹999. The cart shows how much more you need to add. The fee, any coupon and the final total are recalculated by the checkout quote before the order is placed — nothing is locked in from an old page.

Where the branch offers delivery windows, checkout lets you pick one, and Track order then shows the window you booked.

Track order shows whether your order is on track or delayed against its promised time. If it is late, raise a Delivery delay request in the issue centre on the Track order page: it opens a support ticket and shows when to expect a first reply.

Choose Self pickup at checkout, pick the branch and place the order. The checkout quote checks that branch's live stock before the order is placed, so you are not walking in on the strength of a stale page. Track order shows the branch name and address and where your order is.

No. Pay at pickup is the payment option on pickup orders: you order online and pay at the branch counter when you collect.

Your order reference and the name or phone number on the order.

Usually, yes — there is no delivery fee on a pickup order, and any pickup-only offer is applied by the checkout quote, so you see it on the payable total before confirming.

Cash on delivery on delivery orders, and Pay at pickup on self-pickup orders at the branch counter. This store does not take UPI payments yet. Card payments, a wallet and pay-later invoices are not available yet.

Cash on delivery is for delivery orders only, so a self-pickup order shows Pay at pickup instead. If you do not see cash on delivery, check that the order is set to delivery.

At the checkout quote. Live stock, the delivery fee for your zone, the coupon you applied and the final payable amount are all recalculated there, on the server, and the order is placed only after you confirm that quote. An AI shopping assistant can suggest items and fill your cart, but placing the order is always your step.

Open Track order and enter your order reference (it looks like ANS-000103) with either the phone number or the email you used at checkout. The link in your order confirmation opens it directly.

The current status and which step of the order it is on, the expected time window and whether the order is on track or delayed, the branch handling it with its address, and every item on the order.

The Orders page lists the orders placed on this device, with Track and Reorder for each. Orders placed on another device or browser are not listed there; track them with the order reference.

7 days from when the order was placed, for a return or replacement. After you verify your order in the issue centre on the Track order page, it shows where your order is in that window and how many days are left. Once the window closes you can still contact support; it just is no longer an automatic return.

Open the issue centre on the Track order page and verify with your order reference plus the phone or email on the order. Choose the issue — return, replacement, refund, missing item, damaged item, wrong item, delivery delay, payment issue or other — optionally the item, and the outcome you want: replacement, refund, store credit or support only. Return-type requests open a return request and a support ticket; the others open a support ticket.

Requests that move money or goods, such as a return or refund, need a one-time 6-digit code that proves the request comes from the buyer. The code is sent to the email on the order; codes by text message are not being sent yet, so if your order has no email, contact the store's support instead. A code is valid for 10 minutes and for that one order.

Photos of the item and its packaging, and the order reference. The issue centre lists what your particular case needs.

Into the Buyer Library. Each digital purchase is listed there with its licence key, its access status, any setup request and the messages from the team about it. Download links appear there once your files are ready.

Open the signed Buyer Library link from your order confirmation; it shows until when it works. If it has expired or you are on another device, enter the email used on the order together with the order reference.

Items that need no setup show as Ready in the Buyer Library once the order is placed. Items that need configuration show a setup request instead, with its current stage, the next step and who owns it.

Downloads, licence keys and setup work are not sent back like a parcel, so they do not use the physical return flow. Contact the store's support with your order reference and say what went wrong; the team reviews the case.

The store has no buyer login, so Your account is a hub on this device: saved contact details and address to prefill checkout, the choice to remember your cart, and how many items are in your cart, wishlist and orders here.

Yes, in this browser on this device. They are not synced to other devices.

Your account has a clear-everything action that, after you confirm, removes the cart, wishlist, saved details, order history and every other store setting from this device. Saving details is turned off when you decline on-device storage in the cookie choices.

Shops, brands, wholesalers and local stores — an individual, proprietorship, partnership, LLP, or private or public limited company can apply. Every application is reviewed by the marketplace team before a store goes live.

Fill in the seller application on the Sell page; no sign-in is needed. Only the business name, owner name and email are required. A phone number, city, the categories you plan to list, and your GSTIN and PAN are optional but speed up review. You get an application reference straight away.

None to apply. KYC documents and bank details are collected after review, in the seller dashboard, before your products can go live.

The marketplace team sets up your store with the email on your application as its owner. Sign in with that verified email and open the seller dashboard to finish KYC and bank details and add products.

Each payout record in the seller dashboard shows the gross amount, the Anslation commission, any refund adjustment and the net payout, with when it is scheduled and when it was paid. A payout on hold shows the reason.

Yes. Each seller branch can offer delivery, self pickup or both, with its own service radius, delivery fee and stock.